Acheson & Glover are one of Ireland’s leading manufacturers in the construction sector, and are committed to providing the highest levels of service to their many customers across the island. GMR Consulting’s Garnett Wolseley recently delivered an intensive one day Customer Care workshop at Acheson & Glover’s Fivemiletown facility to staff from two locations. The session covered internal and external customer service, setting expectations, dealing with difficult situations and telephone techniques. Theory, practical work and customised role-plays ensured the workshop was both effective and fun.

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