“GMR worked closely with us to understand our requirements rather than just offering a generic course.”

“At Novosco we develop and deliver cost effective solutions that are an asset to our clients, and a key element in our offering is the provision of excellent Customer Care. In order to maintain our high standards, we recently engaged GMR Consulting to deliver a Customer Care Workshop for our client facing staff.

GMR worked closely with us to understand our requirements rather than just offering a generic course, and developed Novosco specific messages to ensure that our employees possess the right skills, attitude and motivation to exceed our customer’s expectations.

GMR’s Garnett Wolseley, who delivered an excellent course and has an in depth knowledge of our sector, also facilitated a very productive discussion amongst the team members with a view to developing new ideas and methods of improving our service. We would not hesitate to recommend GMR Consulting to any company that has a desire to improve any aspect of its Sales & Marketing, or Customer Care.”

Susan Magee
Human Resources Manager, Novosco