Our objective is to help companies increase their profits and grow, through review or development of the business plan, covering objectives, marketing, finance, people, skills, procedures, operations & infrastructure. We provide the implementation support clients need to achieve measurable and sustainable performance improvement.

Areas of Expertise

• Business Planning
• Sales & Marketing
• Performance Improvement
• Team Development
• Customer Service
• Mentoring

The Outcomes

• Increased Sales and Profitability
• Better Management Processes leading to improved control
• Improved Customer Service & improved Customer Retention

The Delivery Strategy

• Audit current processes, & performance to establish a baseline
• Enhance individual’s skills by training, coaching, and mentoring
• Maximise the effectiveness of the management team
• Maximise the effectiveness of the sales team overall
• Improve sales performance to level required for growth
• Resolve customer issues, and establish a customer focused approach
• Sustain and enhance improvements achieved through the programmes

In detail, the specific areas that we cover are:

Business Development

Developing Business Plans incorporating:

• Market Analysis
• Market Strategy
• Management Plan
• Financial Data

Developing Marketing Plans incorporating:

• Market Overview
• SWOT analysis
• Objectives / Strategies
• Action Plan / Timetable
• Finance

Sales Development including

• Sales Training (Standard or Bespoke Courses)
• Individual Sales Mentoring (to consolidate Sales Training)
• Strategic Selling incorporating Solution Selling
• Sales Team Management & Development
• Implementing Performance Linked Appraisals
• Implementing CRM Systems

Specific Sales Competencies:

• Telephone Skills / Appointment making
• Prospecting
• Setting Goals & Objectives
• Marketing
• Communication
• Negotiating & Closing Business
• Client Management / Setting Client Expectations
• Key Account Planning & Management
• Customer Care